B2B & Wholesale FAQ
B2B & Wholesale FAQ
Q1: What is your Minimum Order Quantity (MOQ)?
Our MOQs are flexible and vary depending on the specific styles and models requested. For most of our curated collections, we support a low entry barrier with MOQs starting as low as 10 cartons per SKU.
Q2: Do you provide OEM/ODM or Customization services?
With our robust in-house design and product engineering capabilities, Hestia provides premium, end-to-end OEM/ODM solutions. From bespoke mold development to specialized branding and packaging, we offer a seamless customization experience tailored to elevate your unique retail or hospitality brand.
Q3: What is the typical lead time and shipping method?
Our typical lead times range from 5 to 30 days, depending on order volume and customization requirements. We offer reliable sea freight (Ocean Freight) solutions and global logistics support to ensure cost-effective and secure delivery to your destination.
Q4: Are your products compliant with international safety standards?
Hestia is committed to the highest quality standards. Our products are fully certified and compliant with international regulations, including SGS and CE certifications. Detailed testing reports and compliance documentation are available upon request.
Q5: Can I request samples before placing a bulk order?
Absolutely. We support your quality evaluation process by offering complimentary samples to qualified professional buyers. Once your business profile and project requirements are verified, we can provide free samples. Please note that while the samples themselves are free, international courier costs are typically borne by the requester.
Q6: What payment methods do you accept for wholesale orders?
We support standard B2B payment methods, including T/T (Telegraphic Transfer), Western Union, and Alibaba Trade Assurance. Standard terms are usually a 30% deposit with the balance due before shipment.
Q7: How do you ensure the safety of fragile glassware during transit?
Fragility is our priority. We use high-density, five-layer corrugated export cartons with custom internal dividers. For high-volume sea freight, we offer reinforced palletization and shrink-wrapping to minimize movement and vibration.
Q8: What is your policy on damaged or defective items?
We stand by our quality. In the rare event of damage during transit or manufacturing defects, we provide a 100% replacement or credit for the affected items. Please submit clear photographic evidence within 7 days of receiving the shipment.
Q9: How can I receive your full product catalog and pricing?
To receive our latest digital catalog and comprehensive wholesale price list, please email us directly or use the contact form below. Our team will respond with the requested materials within 24 hours.
📩 Contact Our Wholesale Team
Ready to curate your next collection with Hestia?
Email: sale@househestia.com