Dealing with Spontaneous Breakage: Understanding Nickel Sulfide Inclusions

The Silent Killer

Occasionally, tempered glass can break without warning due to microscopic nickel sulfide inclusions. This is a rare but serious issue in B2B supply chains.

Mitigation Strategies

'Heat soak testing' is a process that forces compromised glass to break at the factory rather than in the customer's hand.

Liability and Communication

We discuss how to handle customer concerns and the importance of sourcing from factories that perform heat soak testing.